Account Deletion Policy

This Account Deletion Policy explains how users of the BSS Traders app can request deletion of their account and what may happen to personal information and business records associated with that account. It should be read together with any applicable Privacy Policy and the terms presented in the app.

To request deletion through the app:

1. 1 Open the BSS Traders app.
2. 2 Navigate to Profile.
3. 3 Select “Disable Account”.
4. 4 Read the information displayed and complete any confirmation steps.

Your account may be associated with information such as your GST number, business name, business address, mobile number, profile details, account credentials, and information you submit while using the app. Depending on the services you use, it may also be associated with order enquiries, invoices, transaction details, and communications with the dealer.

When a deletion request is processed, BSS Traders will assess which information can be deleted, which information can be anonymised, and which information must be retained for a legitimate or legally required purpose.

After your request has been verified and processed, your account should no longer be available for normal login or use. Personal information eligible for deletion will be deleted or anonymised as applicable. Some records may remain where retention is necessary for legal compliance, accounting, tax, fraud prevention, security, dispute resolution, or the establishment or defence of legal claims.

Disabling an account is not necessarily the same as deleting it. If the app only disables access, your account information may remain stored until a separate deletion request is completed.

Order enquiries, invoices, transaction records, and other business records may need to be retained to comply with tax laws, accounting requirements, contractual obligations, dispute resolution, or other applicable legal requirements. Where records must be retained, they should be kept only for the required or otherwise applicable period and protected against unnecessary access or use.

Deleting your BSS Traders account does not automatically cancel an order, settle an outstanding payment, or remove a business record that must legally be retained. Contact the dealer to clarify any pending order or business matter.

Deleting your BSS Traders account does not automatically delete messages, files, or information already sent through WhatsApp or another third-party service. Those services operate separately and may retain information under their own policies. You may need to manage or delete such messages through the relevant service.

Before requesting deletion, review any pending order enquiries, deliveries, payments, invoices, or other business matters. Contact the dealer if you need to confirm their status. Account deletion does not itself cancel an order or resolve an outstanding business matter.

BSS Traders may need to verify that a deletion request was made by the account holder or an authorised representative before processing it. Requests should be handled within the period required by applicable law and the service’s actual deletion process. If additional information is needed to verify a request, support may contact you.

Information that must be retained for legal or legitimate business reasons may be kept for the applicable retention period. Such information should be handled in accordance with applicable requirements and should not be retained longer than necessary for the relevant purpose.

If you cannot log in, cannot find the “Disable Account” option, or the option does not work, contact BSS Traders through its official website or the customer-support details provided in the app. Explain that you want your account and eligible associated personal information deleted. Do not send passwords or one-time verification codes to support.

For questions about account deletion, verification, or retained records, contact BSS Traders using the official customer-support details shown in the app or on the official website.

BSS Traders may update this policy when its account-deletion process or applicable requirements change. The current version should be made available through the app or the official website, with the updated date shown where appropriate.