Privacy Policy

BSS Traders respects your privacy. This Privacy Policy explains how information may be collected, used, stored, and shared when you access or use the BSS Traders app, browse products, manage your business profile, prepare order enquiries, or contact the dealer.

By using the app, you acknowledge that information may be handled as described in this policy, subject to applicable law. Please review this policy together with any applicable terms and the account-deletion information provided by BSS Traders.

Depending on how you use the app, BSS Traders may collect or process information such as:

• GST number, where used for login or account identification.
• Business name and registered or business address.
• Mobile number and profile details.
• Account and authentication information needed to operate and protect your account.
• Information you submit while browsing products, preparing an order enquiry, or contacting the dealer.
• Technical information generated when using the app, such as device or app information and diagnostic data, if the app or its service providers collect it.

The exact information collected depends on the features enabled in the app and the information you choose to provide. Do not submit sensitive financial details unless the app explicitly provides a supported and secure feature for doing so.

When you browse products or prepare an order request, information such as product names, quantities, prices displayed in the app, and related enquiry details may be processed to help you review products and communicate your request to the dealer.

Preparing or sharing an enquiry does not necessarily mean that an order has been accepted or confirmed. Product availability, final pricing, quantities, delivery arrangements, and other order terms should be confirmed directly with the dealer.

Information may be used, where relevant, to:

• Authenticate your account and help protect account access.
• Display and manage your business profile.
• Show product information and support product enquiries.
• Prepare, transmit, or respond to order-related requests.
• Allow the dealer to contact you about availability, pricing, quantities, and order confirmation.
• Provide, maintain, troubleshoot, and improve app services.
• Respond to support requests and address security or misuse concerns.
• Meet applicable legal, accounting, tax, and other legitimate obligations.

Information should be used for relevant purposes and handled in accordance with applicable requirements.

If you choose to send product or order details through WhatsApp, the information you choose to share will be transmitted through WhatsApp to the intended recipient. The dealer may contact you by phone or through other communication channels to discuss product availability, pricing, quantities, and order confirmation.

WhatsApp is a third-party service and is subject to its own terms and privacy policy. Information shared through WhatsApp may be processed or retained by WhatsApp and the recipients under their respective practices. Review WhatsApp’s privacy information before using the service, and check the details of a message before sending it.

BSS Traders account deletion does not automatically delete messages or information already sent through WhatsApp.

The BSS Traders app does not process payments within the app, as described in this policy. You may contact the dealer through WhatsApp to discuss and confirm order details and payment arrangements.

Do not enter payment-card information, UPI PINs, banking passwords, one-time passwords, or other sensitive payment credentials into the app or send them in messages. Use only payment methods and instructions that you have independently verified with the intended dealer. Any payment made outside the app may be subject to the relevant bank, payment provider, or third-party service terms.

BSS Traders does not sell your personal information, as stated in this policy. Information may be shared when reasonably necessary to operate the app, respond to your request, or meet applicable obligations, including with:

• The intended dealer or authorised personnel who need relevant details to respond to a product or order enquiry.
• Service providers supporting app hosting, operation, security, communications, or other enabled features.
• Relevant authorities or other parties where disclosure is required or permitted by applicable law, or is necessary to address security, fraud, disputes, or legal claims.

Information should be shared only as appropriate for the relevant purpose. Third-party services may process information under their own terms and privacy policies.

BSS Traders takes reasonable measures intended to protect information handled by its services against unauthorised access, loss, misuse, or disclosure. However, no electronic system, storage method, or internet transmission can be guaranteed to be completely secure.

You should protect your login credentials, avoid sharing one-time verification codes or passwords, and notify BSS Traders through official support channels if you suspect unauthorised access to your account.

Information may be retained for as long as reasonably necessary to provide app services, manage account and order enquiries, maintain security, resolve disputes, and meet applicable legal, accounting, tax, or business-record requirements.

Retention periods depend on the type of information, why it is held, and any applicable legal obligations. When information is no longer required for a relevant purpose, it should be deleted or anonymised where appropriate and technically practicable, subject to applicable retention requirements.

You may initiate an account-related request through the “Disable Account” option in your profile if that option is configured to submit a deletion request. The wording “Disable Account” may mean that access is disabled rather than that account data is permanently deleted.

If the option only disables access, contact BSS Traders through the official website or the support details provided in the app to request account deletion. Once a deletion request is verified and processed, personal information eligible for deletion will be deleted or anonymised as applicable.

Some information may need to be retained for legal, tax, accounting, security, dispute-resolution, or other legitimate record-keeping purposes. Logging out of the app or uninstalling it from your device does not, by itself, delete your account or information stored by the service.

For more information about the steps and limitations involved, refer to the BSS Traders Account Deletion Policy.

The app may use third-party services for hosting, notifications, analytics, communications, or WhatsApp integration where those features are enabled. The services actually used depend on the app’s implementation.

Third-party providers may process relevant information to provide their services and may be subject to their own privacy policies and terms. BSS Traders cannot guarantee the independent privacy or security practices of third-party services. Review the relevant provider’s policies when using those services.

You may contact BSS Traders through its official support channels to ask about personal information associated with your account or to request correction or deletion, subject to applicable law and legitimate record-retention requirements.

You can choose what information to provide through optional features and whether to send information through WhatsApp. Some information may be required for account access or to respond to a request. If you do not provide required information, certain app features or services may not be available.

BSS Traders may update this Privacy Policy when its services, data-handling practices, or applicable requirements change. The latest version should be published on the official website and made accessible through the app, where practicable. The “Last Updated” date should be revised when material changes are made.

For questions about this Privacy Policy, your personal information, or a privacy-related request, contact BSS Traders using the official website or the customer-support details provided in the app.